All orders are packaged discreetly with the proper packaging materials in order for them to arrive in pristine condition. Domestic and International orders should ship within 1-2 business days. Delays include but are not limited to Holidays, Inclement Weather, and resolution of any verification for the order.
**Once an Item leaves our warehouse we are not responsible for any lost or damaged items. We take excellent care to ensure your item is correctly packaged, however if any damage occurs due to the error of the shipping company in question, the damage is their responsibility. We are happy to assist you in starting a claim regarding lost or damaged items. **
Domestic Orders: In the checkout process you will be presented with shipping options from USPS and UPS. Shipping time will depend on your geographic distance from us and the method of shipment you choose. Please note that orders will be picked up at the end of the business day, the day that an order ships does not count as a “shipping day.” All orders are shipped from Waterbury, CT.
For orders shipping to P.O. Boxes, APO Addresses, and Non-Contiguous United States (Hawaii, Alaska, et al), USPS will need to be selected.
Every customer can request to return any unwanted item(s) within 10 days of receiving the order as long as the item is in the original condition, has not been used and is in the original package. To return an item, contact support at the above link. When support replies with a return authorization the customer can ship the item to Ohmwholesale.com tracking info at their expense. If the item is eligible for return, Ohmwholesale will refund the money for the item NOT including shipping costs. Products that are sent back to us without any prior notification will be delivered back to the customer at their expense. Packages that are returned to us because we shipped to the wrong address (due to our error) will be re-shipped at no additional expense of the customer. Packages that are returned to us because the address entered by the customer was wrong are not eligible for a return & will be re-shipped at the customers expense to the correct address provided by the customer.
Faulty products or damaged orders
If you receive an item or package that is damaged you MUST save all the inside and outside packaging. UPS may want to inspect it. If an item is damaged or broken and UPS deems it is not a shipping issue we require that you send it back to us WITH tracking information for proof (we STRONGLY suggest UPS over USPS). As soon as we receive it we will inspect it. If we find that it is a quality issue we will issue a refund or send a replacement, whichever you choose. If the item is not broken, we can send it back to you at your expense or refund the cost of the item only.
A customer can also request for an exchange of his order purchased within 10 days upon receiving the package. All purchased items should be inside the original package and unused. Customer must provide exact information as to what replacements he wants. Exchanging of purchased item doesn’t include RE-shipping fees. Invoice of new shipping fees will be emailed to customer and payment for new shipping option must arrive prior we ship out a replacement.